Most businesses are aware that client feedback is one of the most important assets they have. Yet why do so few professional service firms do it? Often it’s because there’s no one within the business to manage it and no one is quite sure how to do it!
With increasing competition, staying relevant and understanding what the next-gen of clients are looking for is more critical than ever to making sure they stay with you.
With this in mind, we’ve started using a range of methods to help our clients gather feedback. These insights can then guide the decisions you make, and help future-proof your business.
If you’re thinking ‘how do we even begin?’ plott are here to help. We’ve worked with a range of clients to help them understand their current clients needs and tailor their service to meet the next-gen client.
Since the digital revolution the next-gen have very different ideas of what they expect from the firms they work with, so monitoring their changing needs will help you enhance the effectiveness of your service.
To help, we’ve have developed 2 feedback techniques, both of which have been key in helping our clients understand how to improve their service.
As we know, providing great client service is the lifeblood of most businesses. By using online surveys to collect feedback, you can find out what makes your clients happy and how you can improve.