Working on our PLOTT

There’s often a bit of, not reticence, but shyness at first. We have to raise the energy levels in the room to loosen tongues, and the whole thing can be a bit of a whirlwind. This week we turned that energy back on ourselves and worked on PLOTT. It was a taste of our own medicine, but in a nice way. And you know what? It was really fun.

Our intention was serious, it always is with us. There’s no reason you can’t have fun while doing something important though right? So we got the whole team together with client experience expert Shaun Cremins as our guide. Shaun ran the workshop and we found ourselves on the other side of the table.

We’re a playful bunch, so this was done amid a lot of laughter which is just how we like it.

Shaun got us all thinking about our interactions with clients and prospects, our work and our processes. It’s an ongoing process; a chance to both take stock, and to consider the future. We’re all creative people, and not really process minded. We would never want to curtail our creativity, our team needs freedom to think and play and write and design. But that doesn’t mean we can’t keep an eye on the future, or find room to improve our service.